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Hello, I'm Lyra,

a visionary builder who delivers coherent, human-centric solutions for complex systems.

Product Designer with 4+ years of experience in SaaS/B2B.

Currently deepening expertise in AI systems and strategic design at UW,
and building ​educational civic web experiences for TV Washington.

Recent Work

Recent Work

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Reimagine HR Client Onboarding Experience

I improved shared knowledge of complex onboarding problems across organization, created north-star visions, and prototypes that received 6.8/7 customer satisfaction.

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[Competitive Analysis]   [Usability Testing]

[UX Strategy]   [Prototyping]

Customer Service
AI Agent Experience

I conceptualized an Virtual Platform Assistant, integrating AI capabilities (chat, case creation, guided tour, and inline knowledge) across customer experiences. 

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[Proof-of-Concept]   [Self-Serve Experience]

[Chat-based Interface]   [System Modeling]

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Design for a Unified View of Global Workforce

I led 8 feature-level designs across Global Workforce and Org Chart, balancing legal requirements with usability, supporting multi-segment data management needs with 93% first time success rate.

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[Regulated Experiences]   [A/B Testing]

[Metric-Driven Iterations]   [Integration]

Employee Engagement Survey from 0 to 1

From conception until launch, I led the design delivery of a survey suite that tracks employee sentiment and supports engagement.

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[Responsive Design]   [Dashboard Design]

[QA Testing]   [Multi-user Experience]

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Next-Gen Customer Support Experience

A single pane experience that empowers contact center agents, providing a service-focused dashboard, omni-channel communication panels, shared knowledge and AI assist.

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[Prototyping]   [User Interview & Synthesis]

[Proof-of-Concept]   [Journey Mapping]

Earlier Work

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AIBO - Your Digital Wellness Pal

"Finding a balance with technology

that feels right for you."

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As a group of 4, we identified a problem in the Digital Wellbeing space and created an OS-wide experience with prototypes.

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[Desktop App]    [Digital Wellness]

[UI Prototyping]    [Google Sprint]

Wonderlabs Studio
Client Projects

I collaborated with cross-functional teams, provided clients (including Nike, Nio and Alibaba) with immersive experience solutions that engage with their audiences.

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[Tablet / Mobile UX]   [Multi-media] 

[Interactive Installations]

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Hover

Concept of a gesture-UI-driven

speaker system designed to work

with Spotify at home.

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[Home Entertainment]   [Gesture UI]

[Rapid Prototyping]

ReDux

I designed multiple brand touch-points for a new company that offers products for homes.

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[UI Design]  [Visual Style Guide] 

[Web & Mobile App Design]

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Illustrations & Gifs

Hover
Wonderlabs
Aibo
Earlier Work
Client Onboarding
Engagement
ReDux
AI Assistant
CX Experience
Illustration
Global Workforce
Info

Reach out via

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or drop me a line here.

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